Support

CUSTOMER SUCCESS TEAM, PREMIUM SUPPORT, PROFESSIONAL SERVICES: WE'RE HERE TO MAKE SURE YOU SUCCEED.

  • Customer Success Team - our team is available to answer all your questions and you will have a point person dedicated to helping you navigate both day-to-day questions as well as more complex issues.

  • Premium Support - whether you’re an SMB customer with added premium support or an Enterprise customer with premium support included, you’ll have 24/7 access to the support resources you need to make your job easier. We also provide on-premises solutions with our top tier premium support contracts.

  • Professional Services - our PS team is available to assist you with on-boarding and set-up to ensure all of your data is entered into your instance of the application seamlessly. We're committed to your success and have the expertise to help you Take Ownership of Your Business Incentives.

  • Program Review & Development - our PS team also provides assistance to companies struggling to develop or expand their internal incentives program. Our decades of experience will help you inventory and catalog your entire incentives portfolio while establishing formal compliance processes. We’ll even make sure your team is set up for future success by establishing annual incentive reviews across your entire real estate footprint.